For example, in their severely service-challenged Gran Plaza branch they announced just recently "New operating hours - more ventanillas open - to serve you better!!!" A ventanilla is a window. In this branch there are 3. Well, they did modify their operating hours; they reduced them, eliminating Sunday opening and shortening Saturday service. As for the ventanillas, the same number is open as before. 2 or 3. Absolute crap.
Signing in to their online banking site, I was greeted by this message, trying to sell me on the idea of using this pathetic bank for my family's insurance needs:
- EN HSBC SABEMOS QUE TU SEGURIDAD Y LA DE TU FAMILIA ES LO MAS IMPORTANTE, ES POR ESO QUE PONEMOS A TU DISPOCION EL SEGURO DE APOYO POR HOSTITALIZACION QUE TE OFRECE APOYO ECONOMICO EN CASO DE QUE SEAS HOSPITALIZADO POR ALGUNA ENFERMEDAD O ACCIDENTE.